CTO Customer Experience and Servicing (CES) - Successful Account Specialists balance their focus on business results with offering options and finding solutions to help our customers.
Join Chase, where you will have the opportunity to make real innovative impacts to our customers and be part of a creative and dynamic environment where every day brings new challenges and opportunities.
As an Account Specialist II your primary work responsibilities will include but not limit engaging with customers in a metric-driven environment while documenting account activities in detail. Successful Account Specialists balance their focus on business results with offering options and finding solutions to help our customers.
Work schedules will vary. Candidates must be willing to work schedules during our operating hours, which include evenings. Weekend Rest days!!
Job responsibilities:
Communicate with customers in a metrics-driven environment
Navigate multiple technologies while staying engaged with our customers, strong customer focus with the ability to have detailed conversations
Demonstrate resiliency and extreme adaptability in a fast-paced environment
Take ownership of each customer interaction while treating customers with respect and responding with empathy
Document customer account activities thoroughly and concisely
Provide excellent customer service
Demonstrate punctuality, integrity, and accountability
Approach problems logically and with good judgment to ensure the appropriate customer outcome, make appropriate decisions on behalf of our customers quickly and effectively
Prioritize work to ensure efficiency, abide by all applicable regulatory and department practices and procedures
Able to work independently and in a team environment
Think critically and exercise independent judgement, ability to support cross-functional teams across multiple inquiry types
Required qualifications, capabilities, and skills:
High School diploma
Willing to work in an environment that requires 100% phone-based customer interaction (voice functions)
Able to support cross-functional teams across multiple inquiry types
Basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment
Preferred qualifications, capabilities, and skills:
Minimum of one year of customer interaction or customer support experience, either by phone, face-to-face, or teller experience
Work schedules will vary. Candidates must be willing to work schedules during our operating hours, which include evenings. Weekend Rest days.
Royal Hospital School - Holbrook, Ipswich IP9 2RX £22,000 - £26,000 per annum Full time Permanent Reference: 0960 Required to start as soon as possible. The Royal Hospital...
ANÚNCIO DE VAGAA SAVE THE CHILDREN INTERNACIONAL (SCI), uma organização humanitária sem fins lucrativos com seu enfoque virado ao bem-estar da criança, está a recrutar candidatos para a vaga abaixo...
CONVOCATORIA INTERNA/EXTERNA RH001/2025 Save the Children International en Bolivia, en el marco de las acciones programáticas 2025 del proyecto: “Empoderamiento comunitario para la prevención y respuesta a la violencia basada en género”,...
TITRE : Manager EHA, Expert de l’approche 3 étoiles (A3E) (PADEM)...
TITLE: Project Coordinator -Food Security and Livelihoods (For Myanmar National Only) TEAM/PROGRAMME: Food Security and Livelihoods/Programme Implementation LOCATION: Monywa Number of Position: 1 GRADE: NAT- 3 CONTRACT LENGTH: Fixed Term CHILD SAFEGUARDING: Level 3: the role holder will have contact with children and/or young people either frequently (e.g. once a week or more) or intensively (e.g. four days in one month or more or overnight) because they work in country programs; or are visiting country programs; ore because they are responsible for implementing vetting process staff. ROLE PURPOSE: Under the direct...