JPMorgan Chase & Co. Cork, Ireland

Are you interested in expanding your skillset to include an understanding of regulatory requirements and compliance? Join our team!

As an Associate Team Lead of KYC Operations, you will manage the team responsible for the client due diligence process and KYC program as mandated by governmental regulation. You will partner closely with the front office team and their clients to collect and verify the information required to complete the due diligence process and enable account opening. You will establish and maintain the reporting to substantiate adherence to regulatory and company standards, and the completion of remediation`s and action plans as necessary.

In addition, you will work with risk and controls teams who are responsible for escalation management, update policies and standards, and serve as the primary contact for regulators inclusive of the Office of the Comptroller of the Currency.

Job Responsibilities:

• Manage daily work assignments and priorities, ensuring goals and Service Level Agreements are consistently met.
• Manage the team’s performance against Key Performance Indicators and objectives while analyzing metrics to identify opportunities for improving the overall client experience.
• Investigate and resolve escalated issues through effective collaboration with functional partners, regional business managers and client-facing teams.
• Communicate with Business Managers and Workplace Solution Sales regularly to ensure client onboarding expectations are met.
• Oversee talent recruitment, training and career/performance development of team members.
• Identify opportunities to improve processes and tools through engagement with transformation partners.

Required Qualifications, Capabilities, and Skills:

• Continuous innovative mindset, questioning conventional ways of managing the business and driving change to improve processes.
• Ability to adapt to a rapidly changing business and technological environment.
• Ability to influence and collaborate with stakeholders and functional business partners using effective communication and interpersonal skills.
• Strong sense of accountability and ownership over quality and best practices to ensure an optimal client experience.
• Willingness to proactively address conflicts and escalate issues with a risk and controls mindset.

Preferred Qualifications, Capabilities, and Skills:

• 5+ years of relevant experience, preferably within a financial services, operations or compliance fiel
• Prior managerial experience.
• Experience in KYC, account opening, underwriting, documentation analysis or related field.
• Bachelor’s degree or equivalent experience preferred.
• Anti-Money Laundering or Know Your Client background a plus.

 

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For more information please click the link below. Post Date : 2024-11-11 18:38:17 End Date : 2024-11-18 11:38:17 Location : Victorian Quarter, 14 Penrose Quay Client Operations Management Full time Professional