Job Title: Office Assistant - South Russell
Job Classification: Administrative and Office Services, Student
Department: Campus Living and Learning
Hiring Manager: Bethany Faulknor
Contact: [email protected]
Work Schedule: 7am - 1am, 10 - 20 hours per week
Desired Length of Employment: Fall 2024 start, ongoing
Pay Rate: $8
Job Description:
Job Summary: The purpose of the Office Assistant (OA) position is to provide administrativesupport to on-campus communities at Baylor University. As employees of Campus Living &Learning, we expect OAs to recognize the value and importance of the on-campus livingexperience. In this way, the OA should be a helpful resource and referral agent for residents,parents, visitors, and faculty/staff in our communities. OAs are expected to uphold CampusLiving & Learning’s Customer Service Standards. In addition, the OA plays a vital role in thesafety and security of our residential communities by being aware of escort and visitationpolicies, verifying resident identity when applicable, and communicating issues of concern toother residence hall support staff.
Job Functions:
i.Monitor door security and inform appropriate staff if any issues arise [i.e., CommunityLeaders (CLs), Residence Hall Director (RHD), and Safety and Security EducationOfficers (SSEOs)]
ii.Provide administrative support to residents including, but not limited to: room accesssupport [e.g., unlock codes], and checking out equipment
iii.Assist in maintaining accurate log books for unlock codes, maintenance issues,equipment check-out, lost and found, and gift registries
iv.Be knowledgeable of on-campus locations and resources
v.Support residents in communicating issues of concern to other members of the hallstaff
vi.Enforce and uphold Campus Living & Learning policies and procedures
vii.Complete other administrative tasks as assigned by the supervising RHD
c.Learning Outcomes:
i.Excellent customer service skills (in-person, per telephone, and via email)
ii.Organization and creativity in administrative responsibilities
iii.Proficiencies in problem-solving; responding to issues with consistency, accuracy, andadaptability
iv.Understanding of the internal operations of a major, complex system (i.e. residencehall).
v.This includes but is not limited to: facilities management, technical operations, safety& security monitoring.
d.Required Skills:
vi.Typing
vii.Ability to learn a computer program for Front Desk functions
viii.Ability to complete administrative tasks as requested
ix.Ability to provide customer service to a diverse population
x.Ability to work on a team
xi.Time management
xii.Sound judgement to respond to needs or crises as they arise
Employer: Baylor University
Work Location: South Russell Hall
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