Bring Your Amazing Self to Work
At Macy`s, Inc. we`re on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. So we respect and invest in each individual to create growth, pride, and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.
Job Overview
The Lead, UX Design supports Macy’s User Experience initiatives, defining the roadmap to achieve the company’s strategic vision through the conceptualization and design of engaging frameworks and experiences. The Lead, UX Design addresses business goals and user needs, influences cross-functional teams, and uses research and data to guide decision-making. In addition to mentoring and coaching teams, they help evolve practices to deliver high-quality, inclusive user experiences. This role reports to the Senior Manager of User Experience and includes other duties as assigned.
What You Will Do
Skills You Will Need
Strategic UX Vision & Leadership: Advanced skills in setting a UX design vision, including analytical, strategic, and conceptual design abilities. Ability to guide the direction of user experience initiatives and ensure alignment with Macy`s strategic goals.
Cross-Functional Collaboration: Strong collaboration skills, working effectively with managers, product teams, engineers, and researchers to define user needs and develop user-centric designs that meet business objectives.
Mentoring & Coaching: Ability to inspire, mentor, and develop UX designers and cross-functional teams. Guides teams in adopting best practices and delivering high-quality, inclusive experiences.
User-Centered Design Expertise: Deep understanding of UX design methodologies, including leveraging user research, KPIs, metrics, and optimization techniques to inform and validate design decisions.
Accessibility & Design Consistency: A strong advocate for accessibility, ensuring that user experience design is consistent across web, mobile apps, and in-store platforms.
Negotiation & Advocacy: Skilled in negotiating and advocating for user experience solutions across different audiences, including peers and executive leadership.
Project Management & Prioritization: Solid time management and organizational skills, capable of handling multiple projects simultaneously and ensuring they progress efficiently through various stages of development.
Business & User Alignment: Ability to identify business goals and design user experiences that support both business objectives and user needs, while setting and managing organizational goals based on feedback.
Strong Communication: Excellent verbal and written communication skills, able to influence and cultivate relationships with key stakeholders. Skilled in presenting findings, creating documentation, and communicating complex ideas clearly.
Decision-Making & Problem Solving: Demonstrates independent decision-making abilities, regularly influencing project vision and advising cross-functional teams. A tireless advocate for the customer in the design process.
Analytical Skills: Strong analytical reasoning to evaluate design performance and guide decision-making based on quantitative data.
Who You Are
What We Can Offer You
About Macy’s
Now is an exciting time for a Macy`s career as we continue to focus on creating exciting and memorable experiences for every Macy`s customer, whether their journey starts online or in the store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing, and other areas let you express your creativity and commitment to excellence, grow your career and make a difference to your Macy`s colleagues and customers.
Bring your creativity, energy, and ideas to the Macy`s team – Apply Today!
This job description is not all-inclusive. Macy`s, Inc. reserves the right to amend this job description at any time. Macy`s, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
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