WORKSHOP SUPERVISOR
DP World
Dubai, United Arab Emirates
JOB SUMMARY |
- Skilled and experienced Workshop Supervisor to oversee our joinery and air-conditioning repair workshop. The ideal candidate will be responsible for managing a team of technicians and craftsmen, ensuring efficient workflow, maintaining high standards of quality and safety, and delivering excellent customer service.
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KEY RESPONSIBILITY |
- Cleaning and Maintenance: Regularly cleaning pool surfaces, filters, and pumps to maintain water clarity and hygiene.
- Supervision and Leadership: Supervise and coordinate the activities of workshop staff, including joiners and air-conditioning technicians.
- Assign tasks and projects to team members, monitor progress, and ensure adherence to schedules and quality standards.
- Provide guidance, training, and mentoring to staff to enhance their skills and productivity.
- Workshop Management: Manage workshop operations efficiently, including resource allocation, inventory control, and maintenance of tools and equipment.
- Ensure compliance with health and safety regulations and maintain a safe working environment.
- Implement and enforce workshop policies and procedures to optimize workflow and minimize downtime.
- Technical Expertise:Utilize technical knowledge and experience to troubleshoot complex joinery and air-conditioning issues.
- Assist team members with technical challenges, interpretation of technical drawings, and implementation of repair and installation procedures.
- Stay updated on industry trends, best practices, and advancements in joinery and air-conditioning technologies.
- Quality Assurance: Implement quality control measures to ensure all joinery and air-conditioning repair work meets company standards and client expectations.
- Conduct inspections and reviews of completed work to verify compliance with specifications and quality requirements.
- Address any quality issues promptly and take corrective actions as necessary.
- Customer Service:Interact with clients to understand their requirements, provide estimates for repair or installation projects, and ensure customer satisfaction.
- Resolve customer complaints or concerns in a professional and timely manner.
- Build and maintain strong relationships with clients through effective communication and exceptional service delivery.
- Administrative Tasks: accurate records of work orders, inventory levels, equipment maintenance, and workshop expenses.
- Prepare reports on workshop performance, including productivity metrics, quality indicators, and customer feedback.
- Collaborate with other departments, such as procurement and sales, to support overall business objectives.
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TECHNICAL COMPETENCIES/SKILLS |
- Proven experience (X years) in a supervisory role within the joinery and air-conditioning repair industry.
- Solid understanding of joinery techniques, air-conditioning systems, and related equipment.
- Strong leadership skills with the ability to motivate and manage a diverse team.
- Excellent organizational and time management abilities.
- Effective communication skills, both verbal and written.
- Ability to handle multiple priorities and work under pressure.
- Proficiency in MS Office and relevant software applications.
- Certification or diploma in joinery, HVAC systems, or a related field.
- Previous experience in customer service or sales roles.
- Knowledge of health and safety regulations and practices.
- Experience with project management and budgeting.
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QUALIFICATIONS, EXPERIENCE |
Essential Qualification: High school diploma or equivalent Work Experience: 8 plus years of related industry experience, minimum 6-year UAE experience in UAE FM industry. |
DIRECT REPORTS (If Any) |
Nil |
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Post Date : 2024-08-13 18:04:21
End Date : 2024-08-18 18:04:00
Location : -
Full time
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