JPMorgan Chase & Co. Portugal

As an Applications Support team member within the Workplace Solutions team you`ll use both creative and critical thinking skills to maintain application systems that are crucial to the daily operations of the firm. You`ll work collaboratively in teams on a wide range of projects based on your primary area of focus: design or programming. While learning to fix application and data issues as they arise, you`ll also gain exposure to software development, testing, deployment, maintenance and improvement, in addition to production lifecycle methodologies and risk guidelines. Finally, you`ll have the opportunity to develop professionally —and to grow your career in any direction you choose.

Job Responsibilities

• Investigate production code issues with a focus on fast resolution
• Perform and/or assist with code root cause analysis to resolve long-term issues and prevent re-occurrence
• Organize and contribute to incident postmortems.  Drive to constantly improve processes
• Provide strong reporting skills, providing key data and metrics to management
• Triage production issues as part of the support team
• Understanding of high-availability, fault-tolerant, scalable, and distributed systems
• Work closely with Architecture and Delivery Teams to ensure minimum issues (bugs, performance, etc.) within the software
• Share domain and technical expertise, providing technical mentorship and cross-training to other peers and team members
• Participate in a front-of-the-line team for production issues and their resolution

Required qualifications, capabilities and skills

• Previous Equity Shares Admin experience
• Experience in Production Support and incident management 
• Ability to organize and plan work independently in a rapidly changing environment
• Ability to multi-task and context-switch effectively between different activities and teams
• Experience with Database and Software Analysis
• Strong analytical and problem-solving skills
• Excellent interpersonal skills in handling internal and external customers

Preferred qualifications, capabilities and skills

• Jira Atlassian software knowledge
• Knowledge of monitoring tools (Grafana, New Relic, Pingdom)
• Logging (Graylog, Splunk, Datadog)
• Incident & Alert Management - OpsGenie
• Development background (ideally in C#)

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For more information please click the link below. Post Date : 2024-07-25 22:50:54 End Date : 2024-08-01 15:50:54 Location : Avenida Dos Defensores De Chaves 45 5th Floor Applications Support Full time Professional