Oracle Pleasanton, CA, United States

As the adoption of our ORC product and its associated SKUs—such as Talent Network, Booster, HCM Communicate, and others—continues to grow at an accelerated pace, we are seeking a dynamic and customer-focused engineer to join our team. This role is pivotal in ensuring seamless onboarding and swift issue resolution for our esteemed customers as well as hands-on development. You will be part of a highly agile development team and also act as a critical liaison among our development team, support team, and customers, contributing to the continuous improvement and success of our product suite.

Key Responsibilities:

• Customer Onboarding: Facilitate the smooth and efficient onboarding of customers to our ORC product and related SKUs, ensuring they have a comprehensive understanding of the functionalities and benefits.
• Issue Resolution: Provide prompt and effective solutions to customer issues, coordinating with the support and development teams to address and resolve bugs, technical challenges, and enhancement requests. 
• Cross-Functional Collaboration: Serve as a bridge between the development team, support team, and customers, ensuring clear communication and alignment on product updates, issue resolution, and customer feedback.
• Product Expertise: Develop and maintain an in-depth knowledge of our ORC product and associated SKUs, staying current with new features, enhancements, and industry trends to better serve our customers.
• Continuous Improvement: Identify opportunities for process improvements and contribute to the development of best practices for onboarding and customer support, enhancing overall customer satisfaction and product adoption.

Qualifications:

• Proven experience in customer onboarding, technology stack, or a related role within the tech industry.  
• Strong problem-solving skills and the ability to handle complex technical issues with efficiency and professionalism. 
• Excellent communication and interpersonal skills, with the ability to build and maintain positive relationships with customers and cross-functional teams. 
• Strong technical expertise in Java programming, JavaScript frameworks, HTML, XML, and REST web services. 
• A proactive and customer-centric mindset, dedicated to delivering exceptional service and support.                 Exposure to AI/ML is desirable.                                                                                                                               Familiarity with the healthcare domain is desirable. 
• Familiarity with ORC products and related SKUs (Talent Network, Booster, HCM Communicate) is highly desirable.

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For more information please click the link below. Post Date : 2024-07-23 22:52:09 End Date : 2024-07-30 15:52:09 Location : - Product Development Professional